"Unified Communications – What’s all the hype?"

1. Registration

Registration is free. Space is limited. Registration is required. (Note: This is a link to a registration form on Eventville, IPMA's new event registration system.)

2. Intended Audience

This session is for anyone who is responsible for service delivery including: CIO’s, Business Managers, IT Managers, IT Specialist and Network Administrators.

3. Abstract of Seminar Contents

INX explores the What, Why, and the How behind Unified Communications to answer the question ‘How can State & Local Government benefit from communications-enabled business processes?’

What is Unified Communications (UC)?

There is a lot of misinformation on Unified Communications. The speaker will discuss what UC truly offers and how the claim of improved interaction and collaboration is achieved. Learn how UC helps organizations meet the changing needs of an increasingly mobile, collaborative, and virtual workforce. Can individuals and teams really work when, where and how they prefer and achieve new levels of satisfaction and efficiency?

Why consider Unified Communications?

It's all in the numbers $$$ -- Reduced Total Cost of Ownership (TCO), Increased Efficiency and Productivity.

As an Agency Decision Maker are you challenged to?

• Streamline processes
• Improve IT efficiency
• Reduce risk
• Decrease cost & complexity

In this seminar we will discuss how Unified Communications touches each of these objectives. Can UC really result in better, faster interaction and service-delivery for the customer, and cost savings for the agency? We will demonstrate how UC allows for easier, more direct collaboration between co-workers, suppliers and clients, even if they are not physically on the same site.

Live demonstration of the following:

• Connect users to unified voice, video, IM, web conferencing, and presence info.
• Access applications from a phone, PC, or mobile device.
• Communicate the way you want, when you want on any device, wired or wireless.

4. Presenters:

INX plans to have a panel/team approach, mixing UC specialists and consulting engineers. Leading the panel discussion will be Tony Kaperick & Mark Knepper.

Tony Kaperick brings more than 5 years of business analyst skills, application integration awareness, and balancing of the user experience with cost-effective support for strategic goals. Tony specializes in leading organization through the envisioning, planning and deployment processes in IP Tel/Unified Communications initiatives. Drawing on such diverse experience as US Navy Communications Officer, Peace Corps, community development, application developer, and program manager, Tony focuses on providing leadership around the tools, methods and processes for helping clients realize the successes that Unified Communications promises.

Mark Knepper is a business analyst with over 10 years of experience in the Information Technology field. Mark is a strong believer in utilizing technology to solve strategic business problems. Management experience coupled with a desire to help people has enabled Mark to participate in a wide variety of projects from sales force automation to mobility solutions. Mark also excels at explaining technology to non-technical people and strives to bring the voice of the common user to discussions surrounding implementation of new technology and business initiatives.

5. Agenda

Contact Information

For More Information . . .

. . . Contact Thomas Bynum, Pam Derkacht, or Christy Ridout
IPMA Professional Development Committee Co-Chairs