Leading Change

Presenters:

Point B Solutions - David Bennett, Michelle Markus, and Elise Myers

Where:

Saint Martin’s University Worthington Center
5300 Pacific Ave. Lacey, WA 98503
360-438-4488

Registration:

Registration is free. Space is limited. Registration is required.

Seminar Handouts

Copeis of handouts for today's seminar presented by Point B are available at the bottom of this web page.

Intended Audience:

This seminar is intended for CIO’s, IT managers, IT professionals, business managers, project and program managers and those who are interested in increasing the organizational success of any project they sponsor, manage, or contribute to.

Abstract of Seminar Contents:

Project success depends on managing the impacts of change on the organization, so employees not only understand why change is necessary, but have internalized and embraced the change.

The speakers will focuses on the human aspect of change. Participants will learn how to:

• Differentiate between a change event (easy) and internal transition (hard)
• Find where people are in the change journey using the change curve
• Select and use a change strategy and avoid common pitfalls
• Create a Change Plan for managing through your current project

This presentation contains multiple exercises where participants will learn from their experiences and apply change concepts to their projects.

The panel discussion will include members composed of employees from Washington State, City of Tacoma and Point B. Panel members will share their change management experiences and perspectives and will answer a number of questions including:

• As a sponsor of a major project or initiative, what have you learned about the need to focus on managing change?
• How can change management impact the value drivers of your organization?
• How do you know if or when people are ready to adopt a new change?
• When projects succeeded in the past, to what did you attribute that success?

Attendees should come prepared to discuss how change is being led on their current project and/or comment on how leading change management activities contributed to either the success or challenges on past projects.

Speaker Bio's:

Dave Bennett is a senior leader in Point B’s Change Management community. Dave has extensive experience leading change in a number of industries where he's performed in roles ranging from start-up strategy to operational transformation and outsourcing. He has deep skills in organizational transformation, program management, process design, and deployment of mission-critical capabilities.

Michelle Markus is Point B’s Firmwide Communication Director and is a senior leader in Point B’s Change Management community. With experience in a number of industries, she has worked closely with clients to lead their business process design, organization development, change management, communications, and large system implementations.

Elise Myers (Point B) is a senior leader in Point B’s Change Management community and has over 15 years of experience working with clients to design and implement solutions to business problems in healthcare, state and local government and financial services.

Panel Participants:

Bradd Busick manages the Change Management team at the City of Tacoma, located in Washington State. He has extensive experience in adapting Change and Project Management practices to implement portfolio management solutions for clients in the public and private sector. Bradd spent eight years working as a management consultant before coming to the City of Tacoma and is certified in accordance with Prosci methodologies and tools. He has a Bachelor of Science from Pacific Lutheran University, attended Stanford’s Advanced Project Management Certification Program and holds Masters in Business Administration from Pacific Lutheran University with an emphasis in Technology and Innovation Management.

Meagan Macvie joined the Department of Personnel in July 2005, after serving for six years in the Communications Office at the Office of Financial Management. Accomplishments include launching a new Department of Personnel website (2009) and serving as the communications lead for the implementation of the state’s Human Resource Management System (2006). Meagan received the Governor's Leadership in Management Award in 2008 and currently serves as DOP's representative and a Board member on the Governor's Interagency Committee of State Employed Women. Meagan has a bachelor’s degree in English from the University of Idaho.

Jeff Petty is a senior leader in Point B’s Government community and a national/regional speaker on leadership trends. Jeff’s consulting experience includes systems acquisitions, business process engineering, requirements analysis, design, development, facilitation, and project leadership for clients in administrative, human services, public safety & transportation, and tax & revenue markets.

Dawn Tatman is the Director of Children’s Administration Technology Services (CATS) and Project Director for Washington’s FamLink project, which is replacing disparate legacy systems designed to support child welfare business processes envisioned more than twenty years ago with an integrated system designed to support CA’s current practice model. The goal of this transformational project is to support workers and managers with business aligned tools and to improve outcomes for Washington’s families and children served by the Children’s Administration. Dawn has 25 years of experience in information processing and systems implementation related to State Government, with a heavy concentration in the human services field, primarily child welfare. Her experience includes 19 years of experience in managing large-scale projects, both as a State employee and as an information technology consultant. Dawn’s expertise lies in business analysis, communications, and strategic planning.

Brian Turner is Point B’s Chief Service Delivery Officer and a national/regional speaker on risk management. Brian has extensive experience in leading large-scale implementations of human resource, benefits, claims processing and distance learning systems in state and local government. He has also helped new companies and ventures in business planning, go-to-market strategies and alliance development.

Agenda:

Speakers' Contact Information:

Speakers
Heidi Cassidy Point B (206) 517-2779 HCassidy@PointB.com
David Bennett Point B (206) 517-2732 DBennett@PointB.com
Michelle Markus Point B (206) 686-5923 MMarkus@PointB.com
Elise Myers Point B (206) 985-9636 EMyers@PointB.com

Panel Members 
Bradd Busick City of Tacoma (253) 382-2665 bbusick@ci.tacoma.wa.us
Meagan Macvie Dept. of Personnel (360) 664-6222 meaganm@dop.wa.gov
Jeff Petty Point B (206) 985-9710 JeffPetty@PointB.com
Dawn Tatman Children’s Admin, (360) 412-3913 dawt300@dshs.wa.gov
Brian Turner Point B (206) 985-9683 BTurner@PointB.com

Location